Customer Success Engineer - AI & Automation

Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success while building and optimizing automation workflows using industry-standard tools.

This is not a passive support role, you'll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you've got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.



Perks & Benefits:

• Get paid in USD every 15th & 30th of the month
• Up to 14 days paid time off annually, from day 1
• Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)
• 100% remote work from anywhere
• Be part of meaningful, high-impact international projects
• Work with a fast-moving team where your ideas matter
  

What You'll Do:

• Manage customer onboarding and implementation across various AI-powered automation solutions
• Build and maintain automation workflows using tools like Make.com and Zapier
• Guide customers through technical integrations, including APIs and webhooks
• Collaborate with product and engineering teams to deliver client feedback and feature needs
• Serve as the main point of contact for customer success, adoption, and retention
• Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases
• Maintain accurate internal documentation and help build customer-facing playbooks
• Continuously improve onboarding processes, communication flows, and automation templates
• Support reporting and insights tied to automation performance and client usage
  

Who You Are:

• 3-5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products
• Strong experience with automation platforms like Make.com, Zapier, or similar tools
• Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents
• Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)
• Excellent English communication (verbal + written)
• Ability to manage multiple customer projects, timelines, and requests simultaneously
• Confident building SOPs, internal systems, and scalable support processes
• Proactive, self-managed, and capable of navigating ambiguity with confidence
  

Nice-to-Have:

• Hands-on experience deploying AI voice agents or AI-powered support tools
• Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases
• Exposure to early-stage startup environments and fast-paced remote teams
• Ability to create training videos, playbooks, or documentation
• Experience with no-code tools, automation stacks, and customer onboarding at scale
  

How to Apply:

1. Send updated resume
2. 1-2 minute Loom video introducing yourself and walking through a workflow, automation, or onboarding you've built or supported
3. Portfolio of past projects, documentation, or automation tools you've implemented
4. Accomplish this Homework Assignment and attach it to your application submission.

This is a hybrid role combining client-facing success and technical automation implementation. We're looking for someone who can deliver value quickly, think strategically, and move fast with AI tools in their toolkit.