Client Success Manager

Location: Remote - Philippines
Job Type: Full-Time
Reports to: Head of Client Services / CEO

About the Role

We are seeking a dynamic and results-driven Client Success Manager with strong business development acumen to manage and grow strategic client relationships. This role requires a proactive individual who can engage directly with clients, understand their evolving needs, and ensure seamless alignment between client goals and our service delivery. You will play a crucial role in client retention, satisfaction, and growth by serving as the main point of contact and strategic advisor.

Key Responsibilities

• Serve as the primary liaison between clients and internal teams, ensuring a smooth onboarding and ongoing partnership experience.
• Conduct regular calibration meetings with clients to align on expectations, provide performance updates, and proactively resolve concerns.
• Develop deep knowledge of client goals, industry trends, and operational challenges to offer tailored solutions and recommendations.
• Identify opportunities for account growth and cross-functional collaboration, contributing to upsell and renewal efforts.
• Collaborate with Sales and Business Development teams to transition new clients and develop strategies for long-term engagement.
• Track client success metrics, generate performance reports, and recommend process improvements.
• Advocate for the client internally, ensuring that their voice is reflected in product, service, and support decisions.
• Coordinate internal resources to ensure timely delivery and high service quality.

Requirements

• 3+ years of experience in client success, account management, or business development roles.
• Strong interpersonal and communication skills, with a proven ability to lead client-facing meetings and manage high-value relationships.
• Ability to analyze data, build reports, and present insights to clients clearly and persuasively.
• Proactive problem-solver with a customer-first mindset and attention to detail.
• Comfortable managing multiple clients and projects in a fast-paced environment.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and client success platforms is a plus.

Preferred Qualifications

• Experience working in [insert industrye.g., tech, staffing, SaaS, etc.].
• Background in recruitment or talent solutions is an advantage.
• Strong understanding of KPIs, SLAs, and quality assurance best practices.

Perks & Benefits:

• You'll get paid in $USD, every 15th & 30th of the month
• Up to 14 days of Paid Time off (Annually)
• We follow PH Regular Holiday, and you'll get Paid during these period
• 100% remote work, work from anywhere
• Meaningful projects with international impact
• Room to grow in a fast-paced, creative team environment

At Hire Overseas, we value diversity and believe that a diverse team leads to better ideas and results. We welcome applicants from all backgrounds and are committed to providing equal opportunities for all employees.