About the job Customer Experience & Operations Representative
Join a fast-growing U.S.-based startup in the AI and digital services space, delivering exceptional support to customers and helping streamline internal operations.
We're looking for a proactive, high-performing Customer Experience & Operations Representative who thrives in a fast-paced environment and takes pride in delivering world-class service. You'll be the first line of communication for our customers managing a high-volume inbox, resolving inquiries with clarity and care, and supporting internal operations with precision.
This role is ideal for someone who's part customer advocate, part internal operator. If you're organized, confident on the phone, and able to anticipate needs before they're voiced, you'll thrive here.
Perks & Benefits
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Paid in USD every 15th & 30th of the month
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️ Up to 14 days of Paid Time Off per year
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Observance of Philippine Regular Holidays (paid)
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100% remote work from anywhere
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Opportunity to work closely with startup leadership and make a direct impact
What You'll Do
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Respond promptly and professionally to customer support emails and inquiries
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Direct traffic in a busy inbox triage, prioritize, and escalate messages as needed
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Speak with customers (as needed) via phone with a clear, friendly, and professional tone
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Proactively collect feedback and help identify recurring pain points
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Organize team calendars, coordinate meetings, and take detailed notes and action items
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Track internal project updates and ensure follow-through on key deliverables
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Support daily operations and handle ad hoc tasks that help the team stay focused and efficient
Who You Are
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3+ years of experience in customer service, executive assistance, or remote support roles
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Excellent written and spoken English for customer-facing calls
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Highly organized, proactive, and capable of managing multiple moving parts independently
- Skilled in tools like Slack, Gmail, Zoom, Trello/Asana, and customer support/ticketing platforms
- Able to problem-solve, prioritize without hand-holding, and maintain a calm demeanor under pressure
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Available to work full-time on U.S. Timezones
How to Apply
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Send your resume
Record a 1-2 minute Loom video introducing yourself and your experience in customer service or remote support
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Include a list of the software tools and AI platforms you're comfortable using
This role is ideal for someone who thinks like a partner not just a support rep.
You don't just follow instructions you anticipate, follow through, and make smart calls along the way. You're someone who sees what needs to be done and jumps in before anyone has to ask.