SEO & Customer Success Specialist

Our client is a rapidly growing SaaS platform helping businesses improve their search engine visibility through innovative CTR optimization techniques. We're looking for a talented individual to join our team and help drive our next phase of growth while ensuring an exceptional customer experience.

This is a unique opportunity to wear multiple hats in a growing business. You'll split your time between managing our customer support operations and working with the business owners to drive our SEO and business growth initiatives. This is a remote position with flexible hours, requiring approximately 8 hours per day.


Perks & Benefits

• Get paid in USD every 15th & 30th of the month
• Up to 14 days paid time off annually, from day 1
• Paid time off for Philippine Regular Holidays (flexible depending on your location)
• Flexible 8-hour Daily Shift
• 100% remote work from anywhere
• Work directly with founders and influence company growth
• Be part of a rapidly growing SaaS company with global reach
  

What You'll Be Doing

1. Customer Success (20-30% of time)

• Manage customer support desk (~1-2 hours daily)
• Respond to customer inquiries across multiple channels
• Help customers optimize their campaigns for best results
• Identify and document common customer issues and solutions
• Contribute to improving our support documentation

2. SEO & Growth (70-80% of time)

• Execute and optimize our SEO strategy with guidance
• Execute on growth opportunities across multiple channels
• Research competitor strategies and market trends
• Test and implement new growth initiatives
  

Who You Are

Required Skills & Qualities

• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Self-motivated with ability to work independently
• Experience with data analysis and reporting
• Comfortable learning and using new tools and technologies
• Strong project management and organizational skills
• Ability to balance multiple priorities effectively
• Experience with AI tools and willingness to leverage them
• Background in SEO or digital marketing
• Experience with SaaS products
• Familiarity with SEO tools (Ahrefs, SEMrush, etc.)

What Makes You Successful in This Role

• Quick learner who can grasp new concepts and tools rapidly
• Self-starter who can work with minimal supervision
• Strong analytical mindset with attention to detail
• Excellent at breaking down complex problems
• Comfortable with ambiguity and finding solutions independently
  

How to Apply

1. Send your resume
2. Record a 1-2 minute Loom video introducing yourself and your experience:

• Your experience with customer support and SEO
• An example of how you've learned and implemented something new quickly
• Your approach to problem-solving when given incomplete information

3. Include a portfolio SEO audits, reports, or implementation (SEO audits, reports, or implementation samples