COL - Amazon Operations Specialist

Job Title: Amazon Operations Specialist

Contractor Fee: $3,000 - $3,500/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:

We’re hiring an Amazon Operations Specialist to support a fast-growing, premium direct-to-consumer apparel brand with a strong U.S. and international Amazon presence. This role owns end-to-end Amazon operational execution across multiple marketplaces, with a focus on inventory availability, logistics, fulfillment efficiency, reimbursement recovery, and issue resolution. The ideal candidate is both strategic and hands-on, comfortable digging into Seller Central data, partnering cross-functionally, and proactively resolving product- and fulfillment-level operational issues in a high-growth environment.

Key Responsibilities:

• Inventory & Supply Chain Operations

  • Create, manage, and optimize FBA and FBM shipment plans across U.S. and international marketplaces

  • Partner with planning teams to forecast inventory needs and prevent out-of-stock or overstock scenarios

  • Monitor inventory performance metrics, including sell-through, weeks of cover, and inbound performance

  • Manage aged, excess, stranded, and unsellable inventory

  • Optimize inventory placement and replenishment strategies

• Logistics, 3PL & Freight Management

  • Coordinate with domestic and international 3PL partners for kitting, labeling, prep, and storage

  • Manage inbound freight across LTL, FTL, ocean, and air shipments

  • Ensure compliance with Amazon FBA prep and labeling requirements

  • Track inbound shipments and resolve discrepancies

  • Support customs, duties, and cross-border fulfillment processes

• Operational Auditing & Issue Resolution

  • Audit inbound discrepancies, packaging issues, fee inaccuracies, and fulfillment center errors

  • Partner with internal teams to identify root causes and implement corrective actions

  • Proactively flag operational risks and potential cost leakage

  • Document recurring issues and drive process improvements

• Amazon Seller Central Operations

  • Manage reimbursements for lost, damaged, or mis-received inventory

  • Audit FBA fees and storage charges for accuracy

  • Resolve stranded inventory caused by operational issues

  • Open, manage, and escalate Seller Central cases related to operations and fulfillment

  • Monitor and protect account health metrics

• Global Marketplace Operations

  • Support operations across all active international Amazon marketplaces

  • Manage region-specific operational requirements and constraints

  • Coordinate cross-marketplace inventory transfers when directed by planning teams

  • Support operational readiness for new marketplace launches

• Reporting & Process Improvement

  • Build and maintain dashboards for inventory health, inbound performance, and reimbursements

  • Identify inefficiencies and cost-saving opportunities

  • Develop and maintain SOPs for Amazon operational workflows

• Cross-Functional Collaboration

  • Partner closely with supply chain, product, packaging, finance, and marketing teams

  • Align inventory execution with promotions, launches, and demand spikes

Software/Platforms/Tools:

• Amazon Seller Central (3P)

• Excel / Google Sheets (advanced)

• ERP and inventory management systems (NetSuite experience is a plus)

• 3PL and freight management tools

• Slack, Google Workspace, and other remote collaboration tools

Qualifications:

• 3–5 years of freelancing experience.

• 7+ years of hands-on Amazon Seller Central (3P) experience

• Excellent written and verbal English communication (C1 or C2 level)

• Deep expertise in FBA, FBM, and inventory management

• Strong experience working with 3PLs and freight partners

• Advanced Excel and operational reporting skills

• Experience managing multiple Amazon marketplaces

• International Amazon operations experience strongly preferred

Skills & Competencies:

• Highly detail-oriented with strong problem-solving skills

• Comfortable operating independently in a fast-paced environment

• Strong ownership mindset with the ability to execute and improve processes

• Clear, professional communicator across cross-functional teams

• Experience with Amazon global fulfillment programs is a plus

Shift Schedule:

• Monday to Friday, with required overlap during U.S. Eastern Time business hours