MEX - Shopify Operations Manager

Job Title: Shopify Operations Manager

Contractor Fee: $15-$17/hour (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Part-time (Approx. 30 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are hiring a highly autonomous and experienced Operations Manager to oversee the day-to-day operations of an e-commerce business. This person will play a pivotal role in ensuring smooth operations across financials, customer experience, and operational performance, with minimal oversight. The ideal candidate is a proactive problem-solver with a strong ability to analyze and prioritize critical aspects of the business.

Key Responsibilities:

• Fulfillment Oversight: Manage and develop relationships with 3PL partners to ensure timely, accurate order fulfillment and resolution of shipping issues.

• Order & Inventory Matching: Oversee the monthly process of matching available inventory to incoming subscription orders, ensuring optimal customer experience and inventory turnover.

• Inventory Planning: Monitor inventory levels and trends to forecast future inventory needs based on growth, churn, seasonality, and historical patterns.

• Cost of Goods Sold (COGS): Calculate and manage monthly COGS to support financial planning, margin tracking, and executive reporting.

• Customer Support Leadership: Manage and mentor the offshore customer service team to balance responsiveness, quality ticket resolution, and customer satisfaction with cost-to-serve.

• Strategic Analytics: Analyze subscription patterns, inventory performance, customer support trends, and operational KPIs to identify opportunities for improvement and inform strategic decision-making.

Software/Platforms/Tools:

• Shopify (for eCommerce store management, product, inventory, and order management)

• Google Analytics (for performance tracking and reporting)

• Excel (for analytics, forecasting, and reporting)

• 3PL Management Platforms (for overseeing fulfillment processes)

• Customer Support Tools (e.g., Zendesk, Freshdesk)

• Project Management Tools (e.g., Asana, Trello, Monday.com)

Qualifications:

• 3-5 years of freelancing experience

• Excellent written and verbal English communication (C1/C2 level)

• 5+ years of experience in operations management, preferably in e-commerce.

• Strong experience in managing Shopify stores, including product, inventory, and order management, reporting, and app integrations.

• Analytical thinker with a keen understanding of financials and customer experience.

• Proven ability to work autonomously with limited supervision.

• Strong communication and problem-solving skills.

• Experience in time zone-sensitive operations (preferably in South America or similar time zones).

• Proficiency in project management and operational tools.

• Experience in a subscription-based business is highly preferred.

Shift Schedule:

• Monday to Friday, 9:00 AM to 5:00 PM US CST