About the job QA Engineer
About hireworks
hireworks is building a community of top talent in key international markets by unlocking unparalleled access to positions at leading U.S. based companies. As your employer, hireworks will ensure you have a seamless interview, onboarding, and employee experience - providing ongoing support and resources along the way. Established in 2023, hireworks is forging corp-to-corp relationships with leading U.S. based organizations looking to grow their teams with best-in-class talent around the world. Working with hireworks means unlocking access to a network of local peers and mentors and career opportunities through our client network.
About our client
Our client is the day one revenue platform you’ll never outgrow. They streamline quoting, billing, subscription management, and financial reporting for modern B2B SaaS companies. The customers range from seed-stage startups to companies scaling to $100M ARR. We are backed by top investors, including First Round Capital, and have recently raised our Series A.
We're a small, senior, and proven team (the last company we started was acquired by Bloomberg) and have been a Built In Best Place to Work for 4 years running.
About the Position
The QA Engineer will be Turnstile's first line of defense for product quality — not just testing features in isolation, but deeply understanding how real customers use the product. This person will embed with the customer support and product team to learn real-world usage patterns, pain points, and failure modes, then translate that knowledge into test cases that reflect what actually breaks in production.
What You’ll Do
Collaborate closely with technical and customer support teams to validate fixes and ensure issues are fully resolved before release
Continuously evaluate product behavior to identify potential quality risks and recommend preventative testing strategies
Help maintain visibility into product quality trends by tracking recurring issues and communicating insights to the broader team
Flag recurring support issues that could be caught earlier in QA, and close that loop proactively
Build and maintain a library of test cases grounded in real customer use cases — not just spec-based scenarios
Flag recurring support issues that could be caught earlier in QA, and close that loop proactively
Contribute to improving QA processes, documentation standards, and testing workflows to support product reliability and scalability
About You
Exceptional attention to detail
Strong written communication skills — comfortable documenting findings clearly in English
Ability to independently generate test cases from a spec, user story, or real customer scenario
Ability to document and maintain test cases so they can be referenced and reused over time
Ability to file clear, detailed bug reports with precise, step-by-step reproduction instructions
Attention to detail — notices things others walk past
Customer empathy — genuinely cares about the end-user experience, not just whether a feature "technically works"
Curiosity — asks "why does this happen?" not just "what happened?"
Clear communicator — writes bug reports and reproduction steps that an engineer can follow without asking a single follow-up question
Collaborative — comfortable working cross-functionally with support, product, and engineering
Preferred Experience
Experience or exposure to SaaS products, billing, or subscription workflows
Prior experience in either customer support or QA
Familiarity with bug tracking tools (JIRA, Linear, or similar)
Experience working in an agile environment
Benefits:
hireworks is cultivating a growing community of top talent across Colombia. In addition to unlocking access to positions at top tier U.S. based companies, we offer a variety of benefits to enhance your experience:
Competitive Pay - compensation that reflects your experience and accomplishments
Remote Flexibility - work from anywhere in Colombia
Paid Time Off - ample vacation days to rest and recharge
Public Holidays - all Colombian federal holidays are fully paid days off