About the job Program Manager
About hireworks
hireworks is building a community of top talent in key international markets by unlocking unparalleled access to positions at leading U.S. based companies. As your employer, hireworks will ensure you have a seamless interview, onboarding, and employee experience - providing ongoing support and resources along the way. Established in 2023, hireworks is forging corp-to-corp relationships with leading U.S. based organizations looking to grow their teams with best-in-class talent around the world. Working with hireworks means unlocking access to a network of local peers and mentors and career opportunities through our client network.
About our client
Our client is a premier global partner for K-12 and higher education institutions, delivering a sophisticated suite of digital tools and strategic services. The company is driven by a singular goal: providing schools with the technological infrastructure they need to modernize the learning experience. By equipping educators with advanced resources, we help them foster student achievement and drive meaningful change on a global scale.
Position Overview
The Program Manager of Operations is responsible for driving strategic cross-functional initiatives. This individual contributor role will be a key component in aligning people, processes, and systems across different departments. The person in this role will own and manage operational initiatives to deliver them on time, with high quality, to pre-defined success metrics, and in a repeatable manner that will enable efficiency, accountability, and scalability.
What You’ll Do
Coordinate and manage cross-functional programs focused on operational alignment, process optimization, and future-state planning
Map current-state operational processes across teams and propose future-state models to support solutions
Identify gaps and redundancies in workflows, tools, and process; propose scalable solutions
Collaborate with external departments and other key stakeholders to define program goals, success metrics, and timelines
Maintain clear documentation, reporting, and communication for initiatives in flight
Support the development of RACI models and governance structures for key operational activities
Utilize frameworks for accountability and continuous improvement to translate analytics into actionable recommendations
Act as a connector across departments, driving alignment on shared priorities and handoffs
Track KPIs for initiative success and business-wide operational performance
Support post-mortem reviews and lessons learned to refine operational strategies
Develop and execute a scalable vendor management strategy aligned with organizational goals, budget, and compliance requirements.
Aide in vendor selection processes, including RFPs/RFIs, cost-benefit analyses, and contract negotiation in partnership with department owners, Legal and Security.
Ensure all vendors have been reviewed by the Security and Legal teams with proper vendor setup and PO management.
About You:
5+ years in program manager role in B2B SaaS or technology environment
Demonstrated success leading initiatives
Proven ability to build scalable processes and operate with high attention to detail
Excellent communication and stakeholder management - able to influence without
authority
Exceptional organizational, analytical, and communication skills
Experience with business operations frameworks (e.g., OKRs, RACI, etc) a plus
Comfort with data: building business cases, ROI models, and performance reporting
Benefits:
hireworks is cultivating a growing community of top talent across LATAM. In addition to unlocking access to positions at top tier U.S. based companies, we offer a variety of benefits to enhance your experience:
Competitive Pay - compensation that reflects your experience and accomplishments
Remote Flexibility - work from anywhere within your home country (Colombia or Argentina)
Paid Time Off - ample vacation days to rest and recharge
Public Holidays - local federal holidays are fully paid days off