Senior/ Staff Solutions Engineer

About hireworks

hireworks is building a community of top talent in Bulgaria and unlocking unparalleled access to positions at leading U.S. based companies. As your employer, hireworks will ensure you have a seamless interview, onboarding and employee experience - providing ongoing support and resources along the way. Established in 2023, hireworks is forging corp to corp relationships with leading U.S. based organizations looking to grow their teams with best in class talent out of Bulgaria. Working with hireworks means unlocking access to a network of local peers and mentors and career opportunities through our client network.

About our client

A massive shift is taking place within SaaS. Just as perpetual licensing gave way to subscription, subscription is giving way to usage-based pricing. But tying revenue to usage fundamentally changes how every part of the business operates, from billing teams to the C-suite. Our client is the modern stack to help companies adopt and scale with usage-based pricing.

They're a small, fully remote, and proven team with strong backing from First Round Capital, prominent usage-based founders and operators, and other top investors. 

About the Position

As our first Solutions Engineer, you'll be a key member of our early-stage team, playing a crucial role in driving our success as we scale up-market. You'll partner closely with customers on a daily basis, guiding them through onboarding and seamlessly integrating their core revenue processes onto the platform. Serving as a critical bridge between Sales, Customer Success, Support, and Product teams, you'll ensure alignment and deliver impactful business outcomes for our customers.

What Youll Do

• Onboard our largest customers core revenue processes onto Turnstile
• Diagnose and solve complex customer needs using existing tools and new tooling as you deem necessary
• Think like a Product Manager and operate with autonomy to:
• Build operator tooling to help accelerate your own role and that of non-technical support
• Build customer features that make onboarding easier and faster for customers
• Provide feedback to product teams in terms of customer demands and system operability
• Become familiar with Turnstiles application and codebase, and use that knowledge to help customers run their businesses
• Work with Customer Success, Sales, Support, and Product teams to deliver critical business outcomes

About You

• You have 5- 10 years of experience in a Solutions Engineer/Architect, Sales Engineer, or Forward Deployed Engineer-type role - collaborating closely with customers to solve their real-world challenges
• Youre comfortable building fullstack applications using Typescript and React
• You have strong communication skills and high customer empathy
• You are adept at building operator tooling and being resourceful
• You are experienced bridging the gap between non-technical support and product teams
• Youre curious about B2B software, enterprise sales, and revenue operations
• You'd excel working in a dynamic and high-trust environment alongside an experienced team

Bonus points for experience with:

• Next.js, Prisma, tRPC
• Building and scaling early teams of Solution, Sales, or Forward Deployed Engineers
• Early-stage startups and 0 1 product development
• Revenue operations, quote to cash or modern finance stacks

Benefits:

hireworks is cultivating a growing community of top talent across Colombia. In addition to unlocking access to positions at top tier U.S. based companies, we offer a variety of benefits to enhance your experience:

• Competitive Pay - compensation that reflects your experience and accomplishments.
• Remote Flexibility - work from anywhere in Colombia.
• Paid Time Off - ample vacation days to rest and recharge.
• Public Holidays - all Colombian federal holidays are fully paid days off.