About the job Sr. Program Manager
About hireworks
hireworks is building a community of top talent in key international markets by unlocking unparalleled access to positions at leading U.S. based companies. As your employer, hireworks will ensure you have a seamless interview, onboarding, and employee experience - providing ongoing support and resources along the way. Established in 2023, hireworks is forging corp-to-corp relationships with leading U.S. based organizations looking to grow their teams with best-in-class talent around the world. Working with hireworks means unlocking access to a network of local peers and mentors and career opportunities through our client network.
About our client
Our client is a premier global partner for K-12 and higher education institutions, delivering a sophisticated suite of digital tools and strategic services. The company is driven by a singular goal: providing schools with the technological infrastructure they need to modernize the learning experience. By equipping educators with advanced resources, we help them foster student achievement and drive meaningful change on a global scale.
Position Overview
Finalsite is seeking a highly motivated and experienced Senior Program Manager, Product Operations. You will serve as the operational backbone for the Product & Engineering organization—building the systems and processes that transform strategy into predictable, high-quality execution.You will own the operational machinery that enables Product and Engineering teams and-cross partners to do their best work. You will design and run planning cadences, improve delivery predictability and health, and coach teams to operate at a high level of clarity, focus, and accountability.
If you love scaling teams, elevating product craft, and building high-performing agile environments, this role is for you.
What You’ll Do
Planning & Operational Infrastructure
Own and operate the planning schedule for Product & Engineering, including agile execution and strategic review sessions.
Build and maintain the systems that give leadership clear visibility into prioritization, delivery timelines, and portfolio health.
Prepare and coordinate materials for executive roadmap reviews, quarterly business reviews, and strategic planning sessions.
Implement lightweight governance that enables alignment without creating bureaucracy.
Agile Coaching & Delivery Excellence
Coach Product Managers, Engineering Managers, and teams on agile best practices, adapting frameworks (Scrum, Kanban, Lean) to team context.
Increase delivery predictability through better scoping, sequencing, and risk management.
Identify and resolve systemic bottlenecks and cross-team dependencies slowing product velocity.
Build and maintain dashboards that provide real-time visibility into delivery health, velocity trends, and capacity utilization.
Improve sprint planning, backlog hygiene, estimation, and effective retrospectives.
Track operational KPIs, such as cycle time, throughput, capacity and velocity, and releases.
Foster a culture of continuous improvement and operational accountability.
Cross-Functional Coordination
Facilitate cross-functional decision-making forums, roadmap reviews, and priority alignment sessions, ensuring trade-offs are communicated to all stakeholders.
Ensure go-to-market plans developed by Product Marketing are executed with full cross-functional alignment.
Partner with teams to ensure measurable success criteria are defined before development begins.
Own client feedback processes and launch readiness checklists, ensuring teams are aligned on timelines, deliverables, and handoffs.
Tools, Enablement & Operational Maturity
Own and optimize product development tools (Jira, Confluence, Pendo, etc.), ensuring consistent configuration, adoption, and usage across teams.
Standardize documentation and communication best practices.
Develop onboarding resources that accelerate new team member ramp-up.
Drive operational maturity across product and engineering.
About You:
6+ years of experience in Product Management, Product Operations, Agile Coaching, or related roles
Bachelor's degree in a related field; MBA or equivalent experience is a plus.
3+ years coaching cross-functional product and engineering teams in agile environments
Demonstrated success improving delivery velocity and predictability in a startup or scale-up
Deep understanding of agile frameworks (Scrum, Kanban, Lean, continuous discovery) and the judgment to apply them pragmatically
Strong facilitation skills and ability to influence without authority
Systems thinker who can balance strategic planning with hands-on execution
Comfortable working in ambiguity and building processes from the ground up
Passion for education and a commitment to Finalsite's mission.
Bonus if you have:
Formal agile certifications (e.g., CSM, SAFe, ICP-ACC)
Experience in EdTech (K-12, Higher Ed, or B2B learning platforms), SaaS products, or both
Experience scaling multiple squads or product lines
Benefits:
hireworks is cultivating a growing community of top talent across LATAM. In addition to unlocking access to positions at top tier U.S. based companies, we offer a variety of benefits to enhance your experience:
Competitive Pay - compensation that reflects your experience and accomplishments
Remote Flexibility - work from anywhere within your home country (Colombia or Argentina)
Paid Time Off - ample vacation days to rest and recharge
Public Holidays - local federal holidays are fully paid days off