Customer Service Representative (Multilingual) – Ghent, Belgium

Location: Ghent
Start Date: ASAP
Work Model: Hybrid
Schedule: 24/7 Rotational Shifts (7h30/day + 30 min break)

About the Role

We are currently hiring Customer Service Representatives to join a dynamic international team based in Ghent, Belgium.

This role is ideal for candidates who enjoy helping customers, thrive in fast-paced environments, and have strong communication skills in multiple languages.

Language Requirements

Candidates must have English + one of the following language combinations:

• German + Dutch
• Czech + (Polish or Lithuanian or German or Russian)
• Finnish + Swedish

Important: You do not need all languages — one full combination is sufficient.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat
• Handle customer inquiries, requests, and issue resolution
• Ensure excellent customer satisfaction and service quality
• Follow internal processes and KPIs
• Collaborate with international teams
• Maintain accurate records in systems

Requirements

• Fluency in English + one of the listed language combinations
• Strong communication and problem-solving skills
• Ability to work in rotating 24/7 shifts
• Customer-oriented mindset with attention to detail
• Previous experience in customer service is a plus, but not mandatory

What We Offer

• Full relocation support to Belgium
• Accommodation assistance
• Competitive salary package
• International and multicultural work environment
• Career growth opportunities
• Stable long-term employment

How to Apply

Please submit your CV in English and clearly indicate your language combination.