Czech & English Customer Service Representative

Location: Fully Remote
Work Model: Remote from Portugal
Start Date: ASAP / Flexible
Languages: Czech (C1/C2) + English (B2+)

About the Company

Join a fast-growing international company supporting globally recognized brands across industries such as e-commerce, technology, telecommunications, travel, and digital services. Become part of a multicultural environment with excellent career growth opportunities and modern remote working conditions.

Your Responsibilities

• Deliver high-quality customer support via phone, email, and chat
• Assist customers with product information, account support, troubleshooting, and general inquiries
• Ensure a positive and professional customer experience at all times
• Accurately document customer interactions in internal systems
• Work closely with internal teams to resolve customer concerns efficiently
• Achieve service quality and productivity targets

Requirements

• Native or fluent Czech (C1/C2 level)
• Good command of English (minimum B2)
• Previous experience in customer support, contact center, or customer-facing roles is an advantage
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Comfortable using multiple systems and online tools
• Ability to work independently in a remote environment
• EU passport or valid Portuguese work authorization preferred

What We Offer

• Fully remote work opportunity
• Competitive salary package
• Attractive performance bonus
• Paid training from day one
• International and supportive work environment
• Career development and growth opportunities
• Long-term project stability

Schedule

• Rotational shifts depending on the project
• 2 rotating days off per week

If you are a Czech-speaking professional looking for a stable international remote opportunity, we would be happy to hear from you.