Polish & English Customer Service Representative

Location: Fully Remote
Work Model: Remote from Portugal
Start Date: ASAP / Flexible
Languages: Polish (C1/C2) + English (B2+)

About the Company

Join an international and fast-growing company supporting globally recognized brands in sectors such as e-commerce, technology, travel, digital services, and telecommunications. Work in a modern multicultural environment with strong career development opportunities and a supportive international team.

Your Responsibilities

• Provide excellent customer support via phone, email, and chat
• Assist customers with account-related questions, troubleshooting, and general inquiries
• Deliver professional and empathetic customer service
• Accurately document customer interactions in internal systems
• Collaborate with internal departments to ensure fast issue resolution
• Meet service quality and productivity targets in a dynamic environment

Requirements

• Native or fluent Polish (C1/C2 level)
• Good command of English (minimum B2 level)
• Previous experience in customer service or contact center roles is a plus
• Strong communication and problem-solving skills
• Comfortable working with multiple tools and digital platforms
• Ability to work independently in a fully remote setup
• Positive attitude and customer-oriented mindset
• EU passport or valid Portuguese work authorization preferred

What We Offer

• Fully remote work opportunity
• Competitive salary package
• Attractive monthly performance bonus
• Paid training from day one
• International and multicultural work environment
• Career growth and internal development opportunities
• Long-term project stability

Schedule

• Rotational shifts depending on the project
• 2 rotating days off per week

If you are a motivated Polish-speaking professional looking for an international remote opportunity, we would be happy to hear from you.