Technical Customer Support Representative – FR/ IT / DE / EN - Porto

Technical Customer Support Representative – French + German / French + Italian / French + English

Location: Porto, Portugal (Trindade Area)
Work Model: On-site during training and first months, later hybrid (2–3 days/month in office)
Start Date: May 29

About the Role
We are looking for French-speaking professionals to join an international Helpdesk project in Porto. Opportunities are available for both L1 and L2 Support levels.

For L1 positions, previous experience in technical support is not mandatory. We are looking for candidates with French + German or French + Italian language combinations.

For L2 positions, we are looking for French + English speakers with previous experience in technical support or similar helpdesk environments.

What You'll Do

• Support customers via phone, email, and chat
• Assist users with technical and general inquiries
• Troubleshoot issues and provide clear solutions
• Escalate more complex cases when necessary
• Maintain high-quality customer support and KPI performance
• Collaborate with internal teams to ensure customer satisfaction

What We're Looking For

L1 Support

• French: Fluent / Native (C1–C2)
• German or Italian: Solid B2 minimum
• Good communication and problem-solving skills
• Customer-oriented mindset
• Previous experience is a plus, but not mandatory

L2 Support

• French: Fluent / Native (C1–C2)
• English: B2 minimum
• Previous experience in technical support/helpdesk roles
• Strong troubleshooting and analytical skills
• Comfortable working with digital tools and systems

Schedules

L1 Support

Monday to Friday
09:00 – 18:00

L2 Support

Monday to Friday
09:00 – 18:00

• rotational Saturdays between 10:00 – 20:00

What's in It for You

• Competitive salary package
• Training and onboarding provided
• International and multicultural work environment
• Career growth opportunities
• Hybrid work model after onboarding period
• Stable long-term opportunity in Porto