German Customer services

German-Speaking Customer Service Agent

Location: Malta (On-site)
Start Date: Ongoing
Employment Type: Full-time

About the Role

We are currently hiring German-speaking Customer Service Agents to join a dynamic and growing team in Malta.

In this role, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a seamless and positive customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide professional, timely, and solution-oriented support
• Resolve customer issues and escalate when necessary
• Maintain a high level of customer satisfaction and service quality
• Follow internal procedures and service standards

Requirements

• Fluent German (C2 level)
• English (C1 level)
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work on-site in Malta

Working Schedule

• Monday to Friday
• 09:00 – 18:30 (8-hour shifts)

Offer

• Competitive salary
• Performance bonus
• Language allowance
• Relocation support provided

Benefits

• Full training provided
• Health insurance (after 6 months)
• Career growth opportunities
• Mobile schemes
• Gym packages
• On-site canteen with healthy food options
• Monthly team events
• Free on-site parking
• Staff discounts in 50+ partner businesses