German-speaking Customer Service Representative – Relocation to Lisbon

German-speaking Customer Service Representative – Lisbon, Portugal
Relocation Support Provided for EU Citizens

Location: Lisbon, Portugal (On-site)
Schedule: Rotational shifts from Monday to Sunday
Employment Type: Full-time

We are currently looking for German-speaking Customer Service Representatives to join an international team in Lisbon. If you enjoy helping customers, working in a multicultural environment, and developing your career within a global company, this could be an excellent opportunity for you.

You will be part of a dynamic and international workplace, supporting customers through different communication channels while delivering high-quality service and professional solutions.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Assist customers with inquiries, requests, and issue resolution
• Deliver a positive customer experience through professional and empathetic communication
• Accurately document customer interactions in internal systems
• Collaborate with internal teams to resolve cases efficiently
• Maintain service quality standards and customer satisfaction

Requirements

• Fluent German (C1 level or higher)
• Good English level (B2–C1)
• Previous customer service or contact center experience is a plus
• Strong communication and problem-solving skills
• Customer-oriented mindset with attention to detail
• Ability to work in a fast-paced international environment
• Flexible and comfortable working in rotational schedules

What We Offer

• Competitive salary package
• 14-salary payment system (12 monthly salaries + 2 additional salary payments during the year)
• Performance bonuses and additional incentives
• Meal allowance
• Private health insurance
• Relocation support to Lisbon for EU citizens
• International and multicultural work environment
• Career growth opportunities and continuous professional development
• Full onboarding and training provided