Catalan & English Customer Service Representative

Location: Fully Remote
Work Model: Remote from Portugal
Start Date: ASAP / Flexible
Languages: Catalan (C1/C2) + English (B2+)

About the Company

Join an international and multicultural company supporting globally recognized brands across industries such as e-commerce, technology, travel, fintech, and customer experience solutions. Work in a dynamic environment with modern tools, career growth opportunities, and a supportive team culture.

Your Responsibilities

• Provide professional customer support via phone, email, and chat
• Assist customers with inquiries, account-related questions, troubleshooting, and general support
• Deliver a high-quality customer experience with empathy and efficiency
• Maintain accurate records of customer interactions in internal systems
• Collaborate with different departments to resolve customer issues quickly
• Meet quality and productivity targets in a fast-paced environment

Requirements

• Native or fluent Catalan (C1/C2 level)
• Good command of English (minimum B2)
• Previous experience in customer service, support, or contact center roles is a plus
• Strong communication and problem-solving skills
• Comfortable working with digital tools and multiple systems
• Ability to work independently in a remote environment
• EU passport or valid Portuguese work authorization preferred

What We Offer

• Fully remote work opportunity
• Competitive salary package
• Attractive performance bonus
• Paid training from day one
• Career development and international growth opportunities
• Multicultural and supportive work environment
• Long-term stability with a reputable international company

Schedule

• Rotational shifts depending on the project
• 2 rotating days off per week

If you are a motivated Catalan-speaking professional looking for an international remote opportunity, we would love to hear from you.