Italian Customer Service Representative – Porto

Italian-speaking Customer Service Representative – Porto, Portugal

Location: Porto, Portugal (On-site)
Start Date: Flexible
Work Model: On-site

About the Role

Are you passionate about helping others and delivering exceptional service experiences?
Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You'll become part of a friendly, multilingual team supporting a leading global brand, where your communication skills and positive attitude will make a real difference every day.

What You'll Do

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the overall customer experience.
• Maintain a high level of service quality and achieve individual performance goals.

What We're Looking For

• Language Skills: Native or C2 level of Italian + B1/B2 level of English.
• Strong communication and problem-solving skills.
• A customer-first mindset with attention to detail.
• Adaptability to a multicultural and fast-paced environment.
• Previous experience in customer service or hospitality is a plus but not mandatory.

What's in It for You

• Competitive Salary Package aligned with market standards.
• Private Health Insurance coverage for your peace of mind.
• Meal Allowance to support your daily needs.
• Relocation Package available for EU citizens moving to Porto (including flight + accommodation support).
• Training & Career Growth with continuous development and promotion opportunities within the company.
• Dynamic Work Environment with multicultural teams, social events, and modern offices in Porto.