Head of MIS Delivery

Lead a team of 20+ technical staff for delivery of customer projects

Position

Head of Managed Infrastructure Services Delivery

Company

A global information and communication technology company

Location

Hong Kong

Report to

CEO

Job summary

The Head of MIS direct supervises a large, dynamic and highly skilled IT teams to perform the various Managed Infrastructure Services (MIS) projects for Clients.

Responsibilities

• Lead a several teams of Services Delivery Managers and Solution Architects, providing leadership, direction and constantly improving the quality of service and collaboration

• Act as one of the members of Management Team and driving company wides strategic and MIS initiatives and business opportunities

• Provide the day-to-day and strategic leadership to the Service Delivery teams and play an active role in influencing the stakeholders on all aspects of delivery

• Accountable for whole MIS performance, from Pre-sales to Post-sales & Delivery and Operation, to ensure the agreed the service standards and create a best in class services

• Administer and control the MIS P&L and expense budget, ensure all projects are under cost-effective operation

• Proactively plan and manage the Team to ensure resources are well planned, managed and developed effectively to make available the appropriate resources for the business requirements

• Responsible for talent development, organization, hardware acquisitions, facilities and Business Continuity Plan for the MIS to assure that they are consistent with and supportive of the business plans

• Act as the focal point for Regional Projects in Asia region

• Keep abreast of market trend, servicing offerings and technology relating to Managed Services and commit to drive for DX solutions as well as Sustainable Development Goals (SDG) responsibilities

Requirements

• Degree holder or higher in Computer Science, Information Technology or related disciplines

• Minimum 20 years relevant experience in ICT industry and strong knowledge of end-to-end solutions covering a wide variety of technologies

• Ability in translating technical topics to all levels within a Company

• Good understanding of and experience with enterprise software, hardware and managing services

• Familiar with customer challenges (process automation & optimization, Cybersecurity and Cloud services, etc.) is a plus

• PMP or equivalent certification is definitely advantage

• Customer centric, good inter-personal & communication skills

• A good team player and collaborate well with colleagues and vendors

• Self-motivated, strong ownership, result-oriented and able to work under pressure

• A Cantonese-speaker with good command of written and spoken English and Mandarin