Facilities Shift Manager, Data Center

The Company:           A carrier neutral data center operator, operating many large-scale data centers around the world

Position:                     Facilities Shift Manager, Data Center

 

Report to:                  Facility Manager  

Work Location:         Hong Kong

Responsibilities:

·       Responsible for all critical environments within the data center during their shift

·       Oversees the outsourced teams and specialists responsible for work throughout the data center

·       Act as the critical environments Change Manager during their shift, ensuring maintenance is scheduled, coordinated, performed, checked for quality, documented, and escalated as needed, performing these tasks alongside an outsourced contractor

·       Acts as the Incident Manager during their shift and delivers both oral and written reports to senior management and customers as required

·       Take full line control of an incident and the outsourced services team when escalation procedures require

·       To ensure that facilities are delivered in accordance with Service Level Agreements and to established quality standards

·       Responsible for ensuring compliance with all corporate and local policies and procedures, and ensuring all local statutory requirements are fulfilled

Requirements:

·       Relevant Professional Electrical and Mechanical Engineering qualification

·       Grade B (Low Voltage) Certification of Registration Electrical Worker (Grade H more desirable)

·       Health & Safety Qualification (Management of Health & Safety level)

·       Significant management experience in a production, mission-critical, revenue-dependent, 24x7 data center environment (management experience of E and M team preferred)

·       Demonstrable customer facing experience which combines both commercial and engineering aspects

·       Experienced at directly managing a team (with circa 4 years’ experience)

·       Experience in the selection, appointment, co-ordination, and relationship management of external contractors

·       Experience in directly managing operations budgets

·       Experience working with electrical systems, power distribution units (PDUs), power management modules (PMMs), and static switches

·       Experience working with early detection, Fire suppression and alarm systems

·       Significant experience with generator and power production plants