Branch Head, Customer Service Centre (Life Insurance)

A fast-moving local Insurance Group is looking for a high-calibre Branch Manager to oversee several Customer Service Centres.

Responsibilities:

• Achieve the sales targets of Customer Service Centres, manage its P&L and prepare sales & budget plans

• Lead the team to achieve the business targets and provide sales team management and coach account managers to develop relevant knowledge and skills

• Manage the Customer Service Officers of those Centres to maintain service excellence

• Build the process and formulate procedures of those Centres to ensure the smooth operations

• Build various systems on sales support, training and coaching to Customer Service Officers

• Monitor sales and operation functions to ensure all business activities comply with internal and external regulatory requirements

Requirements:

• Bachelor of Business Administration, Economics & Finance, Marketing or related disciplines

• Over 5 years of working experience in insurance sales or management of customer service centre

• Possess insurance related qualifications e.g., IIQE Paper I & III, FLMI, etc.

• High level of integrity and honesty

• Good communication and interpersonal skills

• Strong presentation and relationship management skills

• Ability to build sound relationship with brokers

• Proficiency in use of Microsoft Excel, Word and PowerPoint

Interested parties please send your resume in word format with current & expected salary and notice period to kkwong@hkjobc.com. For details, please feel free to contact KK Wong at +852 6165 8486.