Assistant Manager, Quality & Operation Control (Banking)

Assistant Manager, Quality & Operation Control

A reputable local Bank in Hong Kong with a well-established Branch Network is looking for an Assistant Manager to join her Direct Channel Department in Retail Banking for operational duties and documentation checks.

Responsibilities:

• Perform operational duties and documentation checks on Wealth Management products
• Regular call quality & call monitoring support to ensure the team meets the quality standard and complies with regulatory compliance
• Support projects and operation controls for the Department
• Help to prepare operation risk/compliance-related reports, ensure timely completion of quality control and risk assessment
• Provide regular training/coaching to frontline staff on the control perspective
• Compile and review operation flows from time to time
• Comply with internal guidelines, and legal and regulatory requirements when delivering job duties
• Handle Ad-hoc tasks assigned by the management team of Quality & Operation Control

Requirements:

• Post-secondary education with at least 5 years relevant experience, preferably in banking, customer services, or investment-related area; Passed in HKSI Paper 1,7, 8 is preferable
• Familiar with banking products & operation flow
• Capable of working independently with a good analytical & logical mind
• A detail-minded team player with good people management, staff coaching & training skill
• Capable of interacting with business partners, both internal and external
• Excellent reading and writing communication in English
• Excellent presentation/ command skills in both English and Chinese

Interested parties, please send your resume in word format with current & expected salary and notice period to san@hkjobc.com. For details, please feel free to contact San Wong at 9854 0770.