Customer Service Officer(Online Banking Center) (Secondment Contract)

Customer Service Officer (Online Banking Center) (Secondment Contract) (CSO-OBC)

A fast-growing China-based Bank in Hong Kong is looking for a Customer Service Officer for her Online Banking Centre.



Responsibilities:

• Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels
• Handle customer requests and resolve customer complaints to ensure customer satisfaction
• Solicit business opportunities through cross-selling and outbound calls to meet the sales and other business objectives
• Perform general support in centre to smoothen the daily operation
• Provide high quality service and handle daily operations according to the regulatory and compliance requirements to meet all the quality and service targets
• Perform duties on shift basis 7x24 to ensure the smooth and continuous operations

Requirements:

• Tertiary educated with at least 2 years call centre experiences preferably in financial industry
• Excellent communication skill with strong customer-oriented mind set.
• Pro-active, self-motivated, mature, and pleasant personality.
• Proficient in written and spoken Chinese and English, Fluency in Putonghua is definitely an advantage.
• Holders of SFC Type 1 & Type 4 licenses preferred

Interested parties please send your resume in word format with current & expected salary and notice

period to san@hkjobc.com. For details, please feel free to contact San at 9854 0770