Manager, Customer Information Maintenance

A reputable local Bank in Hong Kong with a well-established Branch Network is looking for an Operation Manager to join her Customer Information Maintenance Department in Operations Division to support credit approval and application collection for card products.

Responsibilities:

• Act as team supervisor for supporting staff to provide high-quality services on processing functions for credit card products

• Review existing work procedures to enhance efficiency in daily operations, including but not limited to fraud detection and AML name screening

• Escalate to superior any irregular events timely

• Involves in projects related to the section/department and prepared/reviewed covering the provision of user requirements and participation in UAT

• Train up the new joiner(s) or transfer the skill of new features to peers

• Review workflow and provide ideas for re-engineering process efficiency and effectiveness

• Update department operations manual/terminal guideline(s)

• Perform any job assigned by the superior, which is within the scope of the position.

Requirements:

• Bachelor holders with 3 years of experience at supervisory level in banking operations

• Good knowledge of banking operations and customer requirements

• Experienced in Fintech will be an advantage

Interested parties, please send your resume in word format with current & expected salary and notice period to san@hkjobc.com. For details, please feel free to contact San Wong at 9854 0770.