Part-time Technical Support Officer

THE JOB

Reporting to the Assistant Information Technology Manager (Infrastructure), the Part-time Technical Support Officer will be responsible for the following duties:

• Support, monitor and maintain IT infrastructure and network;

• Support and manage IT systems, e.g. Windows Server, E-mail System, Database System, Patch Management System, Active Directory, VM System and SAN;

• Perform the day-to-day operation of IT systems such as data backup, system monitoring and network administration;

• Conduct infrastructure capacity and performance analysis and reviews;

• Review, implement and deploy system upgrades, maintenance fixes, and vendor-supplied patches;

• Responsible for system troubleshooting and performance turning;

• Provide IT technical support and consultation services;

• Provide comprehensive support and maintenance to various desktop PC and mobile devices;

• Setup and perform system testing and evaluation on various peripherals and system software;

• Providing IT training to users and maintaining proper system documentation; and

• perform any other appropriate duties as assigned by senior staff

THE REQUIREMENTS

• A recognised post-secondary diploma or a university degree in computer studies;

• A minimum of 4 years relevant working experience;

• Technical knowledge in network, security, server, and databases system;

• Hands-on experience in infrastructure design, Windows Server, Active Directory, VM, E-mail System, Database System, SAN, network system, Wi-Fi system;

• Solid experience in IT systems implementation, server and network administration, and incident management;

• Good sense of cloud infrastructure and security and solid experience in CDN, DevSecOps, Cisco Umbrella, and Check Point is an advantage;

• Can work independently, innovative, self-motivated and strong problem solving skills; and;

• Good command of spoken and written English and Chinese. Ability to speak Putonghua is a definite advantage.

APPLICATIONS

Please submit application online on or before 24 November 2025.

Appointment will be on a fixed term contract. General information is available at the website http://www.hksi.org.hk.

Applicants who are not invited for interview within six months may consider their applications unsuccessful.

All applications will be treated in the strictest confidence. Data collected will be used for recruitment and other employment-related purposes only.

THE HKSI IS AN EQUAL OPPORTUNITIES EMPLOYER