Job Openings Head of Housekeeping

About the job Head of Housekeeping

Head of Housekeeping

  • Under the principle Life is a Journey, our properties are classified into 7 brands: Creston Hotels, Crown Palais, Seapark & Greenpark Resorts, HMI Ryokans, Hotel Wellness, Top Wellness, and Pearl City.
  • HMI Hotel Group is scheduled to rebrand 10 large hotels for a Grand Opening in 2024-25.
  • BRAND: Marriott Hotel/Courtyard by Marriott/ANA Crown Plaza
  • FRANCHISEE: HMI Hotel Group
  • LOCATION: Resort and major urban cities of Japan such as Kyoto, Kobe, Kokura, Okinawa, etc..
  • SCHEDULE: Full-time
  • POSITION TYPE: Management

Job Summary

Managing Housekeeping Operations and Budgets

  • AS Head of Housekeeping, you will be responsible for performing the following tasks to the highest standards:

・ General Housekeeping duties.

  • Adhere to hotel brand standards of cleaning and sanitation
  • Report and follow up on maintenance deficiencies and other defects
  • Inspection duties of service areas, warehouses and corridors
  • Equipment, inventory control and report reporting duties
  • Follow up on arrangements for VIP and other special requests
  • Housekeeping cost management

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Schedules employees to business demands and for tracks employee time and attendance.

Ensuring Exceptional Customer Service

・ Sets a positive example for guest relations.

・ Understands the brands service culture.

・ Participates in the development and implementation of corrective action plans to improve guest satisfaction.   

・ Empowers employees to provide excellent customer service.

  • Responds to and handles guest problems and complaints.  


  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Or 3 years experience in the housekeeping or related professional area.
  • Good communication skills.
  • Able to work well with others in a team environment.
  • Analytical skills and Attention to detail
  • Ability to communicate in Japanese and English (Written and Spoken)

Benefits / Welfare

  • Salary range for this position is between 5 Million YEN to 8 Million YEN/-P.A.
  • All Insurance Included (Unemployment, Pension, Workers Accident Comp., Health)
  • Paid Transportation Expenses (Monthly Max 50,000JPY)
  • Employee discounts when using/buying hotel & hotel products
  • Probation period: 6 months after joining
  • Retirement Allowance System
  • Benefits are subject to terms and conditions