Retention Specialist

MAJOR RESPONSIBILITIES:

• Address customer concerns, issues, complaints and provide resolutions; Assist with other administrative tasks as needed;

IMPORTANT REMINDERS:

• must be willing and able to work in our Mandaue City office
• must be willing and able to work the night shift
• must be willing and able to work with rotating shifts
• must be able to start right away

QUALIFICATIONS:

• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Educate customers on the value of our services
• Provide internal feedback on how to improve client retention