Customer Service/Customer Care Specialist

MAJOR RESPONSIBILITIES:

• Compiling a daily list of sales leads
• Dialing through lead lists to set appointments;
• Update and create sales report;
• Delegating leads to the sales department;
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Providing sales data and guides to the sales department.
• Process complaints and issues related to products or services.

IMPORTANT REMINDERS:

• must be willing and able to work in our Mandaue City office
• must be willing and able to work the night shift
• must be willing and able to work with rotating shifts
• must be able to start right away

QUALIFICATIONS:

• Excellent analytical, time management, interpersonal and customer service skills.
• An understanding of sales principles and customer service practices.
• Really good with spreadsheets and other Office Productivity tools.
• Has really good communication and comprehension skills, given the virtual nature of the relationship with the client
• Comfortable working on odd jobs as required by the client .