Resolution Specialist

Responsibilities

• Developing aggressive retention strategies based on customer feedback.
• Find a resolution for the customer that benefits them and keeps them with the company.
• Gathering information about customer complaints.
• Building positive relationships with customers and business associates.

IMPORTANT REMINDERS:

• must be willing and able to work in our Mandaue City office
• must be willing and able to work the night shift
• must be willing and able to work with rotating shifts
• must be able to start right away

Qualifications:

• Individuals that have past retention and customer care/service experience (atleast a year of exp).
• Ability to critically think
• Ability to show empathy and strong conflict resolution skills
• Can take direction and handle escalations