Job Openings Client Success Manager

About the job Client Success Manager

About Hop Online

We’re a full stack digital marketing agency based in Sofia, Bulgaria. We primarily serve B2B clients across the globe with SEO, content marketing, PPC, and social media solutions.


Founded by ex-Google Country Manager Paris Childress, our team consists of over 27 (and growing) diversely talented people. We bring a holistic, multi-channel approach to digital marketing, driven by shared goals to grow our clients businesses.

 

The role

Client Success Managers act as primary advocates for our clients within the company. They understand and can mesh client needs and goals with the agency's talent and resources. In doing so, they execute complex project strategies and achieve success for our clients.

 

Responsibilities:

  • Own a diverse portfolio of digital marketing projects within the agency, acting as the primary conduit of communication between clients and cross-functional project teams.
  • Build relationships with clients based on trust and partnership.

  • Communicate clearly, concisely and often with international clients through email, chat and video conferencing.
  • Interpret and present detailed reports that transparently showcase project work, results and client value.
  • Manage daily and weekly tasks, deliverables and deadlines among diverse project teams that may include company colleagues, client-side employees, contract-based partners, and external freelancers.
  • Steer project strategies in an agile and data-driven way, continually identifying and eliminating wasteful activities and accelerating ROI-generating ones.
  • Work closely with sales and business development colleagues to help establish reasonable client expectations and ensure smooth onboarding of new projects.

 

Desired skills and experience:

  • Native or proficient written and spoken English (experience living and/or working in a foreign country is a plus).
  • Minimum 3 years of sales, account management, and/or project management experience, preferably in the digital marketing industry.
  • Excellent active listening and interpersonal skills.

  • Demonstrated affinity for teamwork, collaboration and knowledge sharing.

  • Ability to manage teams, tasks and deadlines with impeccable organization and leadership.
  • Ability to think strategically, take risks and and make data-driven decisions. 

  • Proficiency with G-Suite (Docs, Slides, Spreadsheets and Forms) as well as Google Analytics.

 

Why apply?

 

Our people are our greatest assets, and we invest in their well-being and professional development. Here's how:

  • LinkedIn Learning license (formerly Lynda.com)

  • MultiSport card

  • Supplemental health insurance including dental, prescription drugs and hospital stays

  • Flexible work hours

  • Profit-sharing based bonus scheme

  • Regular skill-sharing sessions

  • Bi-annual team building events

  • Gain international experience working with diverse, English-speaking clients

  • Solve challenging problems using cutting-edge marketing tools and strategies

 

If you want to reach your full potential as a digital marketer, Hop Online is the place to be. 


Send an email with your CV and cover letter to careers@hop-online.com.