Customer Engagement Representative

Overview

We are seeking motivated and client-focused individuals to join our team as Customer Engagement Representative. In this fully remote role, you will connect with clients, assist with bookings and arrangements, and ensure a seamless, professional, and positive experience throughout every interaction.

This position is ideal for individuals who enjoy helping others, problem-solving, and delivering exceptional service. No prior industry experience is required full training and ongoing support are provided.

Job Responsibilities

• Engage with clients via email, phone, and online platforms

• Assist with bookings and coordination of arrangements

• Research, compare, and confirm options based on client preferences and needs

• Provide accurate information and personalized guidance

• Manage updates, changes, and service-related requests efficiently

• Maintain organized and accurate client records

• Participate in training sessions, team meetings, and ongoing professional development

What We Offer

• 100% remote work environment

• Flexible scheduling options

• Structured onboarding and ongoing mentorship

• Performance-based incentives and rewards

• Supportive, team-oriented culture

Qualifications

• Strong written and verbal communication skills

• Customer-focused mindset with problem-solving abilities

• Detail-oriented and highly organized

• Comfortable working independently in a remote environment

• Reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency preferred