Customer Care Trip Planner

Role Overview

Our growing remote travel coordination team is currently looking for organized and customer-focused individuals to join us as Customer Care Trip Planners. In this role, you'll assist travelers with organizing vacation details, managing reservation-related tasks, and helping ensure each trip is planned smoothly from beginning to end.

This opportunity is ideal for individuals who enjoy helping others, multitasking, and providing strong customer support in a flexible remote work environment. No prior travel industry background is necessary full onboarding, training, and ongoing guidance are included.

Responsibilities

• Work with clients to review travel interests, schedules, and trip preferences
• Help coordinate travel arrangements including hotels, cruises, transportation, tours, and activities
• Search and compare travel options through approved booking tools and supplier systems
• Keep travelers informed about reservation progress, confirmations, and itinerary details
• Respond to questions and requests through email, phone, and digital communication channels
• Assist with booking updates, schedule changes, and follow-up support when needed
• Maintain accurate client information and organized planning records within internal systems
• Monitor travel promotions, supplier announcements, and destination updates
• Participate in virtual onboarding sessions, team trainings, and development programs

What We Provide

• Fully remote work setup
• Flexible scheduling opportunities
• Guided onboarding and training resources
• Ongoing mentorship and professional growth support
• Access to travel systems, supplier platforms, and industry tools
• Eligibility for travel-related discounts, incentives, and recognition programs
• Advancement opportunities within a growing remote team

Required Qualifications

• Strong communication and interpersonal skills
• Excellent organizational abilities and attention to detail
• Comfortable working independently and managing multiple tasks remotely
• Familiarity with email, online systems, and basic computer applications
• Reliable internet connection and professional communication habits
• Positive attitude with a willingness to learn and adapt
• Must be at least 18 years old
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions