Customer Care Travel Planner

Role Overview

We are currently seeking enthusiastic and organized individuals to join our expanding virtual team as Customer Care Travel Planners. In this remote position, you'll help support clients as they prepare for upcoming trips by coordinating travel details, providing planning assistance, and ensuring every stage of the process stays organized and on schedule.

This opportunity is perfect for individuals who enjoy helping people, managing multiple tasks, and working independently in a flexible work-from-home environment. No previous travel industry experience is required comprehensive training and ongoing mentorship are included.

Key Duties

• Communicate with clients to discuss travel preferences, schedules, and vacation goals
• Assist with arranging hotels, transportation, cruises, tours, and activity reservations
• Research travel options and availability through approved supplier platforms
• Provide timely updates regarding confirmations, itinerary progress, and next steps
• Respond professionally to questions through phone, email, and online communication tools
• Help manage booking adjustments, service requests, and follow-up support
• Keep detailed and organized records within internal systems
• Participate in onboarding sessions, virtual workshops, and ongoing development programs

What You'll Receive

• 100% remote position with flexible scheduling opportunities
• Structured onboarding and step-by-step training resources
• Ongoing support and professional growth opportunities
• Access to travel planning systems and supplier partnerships
• Eligibility for travel-related perks, discounts, and incentive programs
• Supportive remote team environment with advancement potential

Ideal Candidate Qualifications

• Strong customer service and communication skills
• Detail-oriented with strong organizational habits
• Comfortable working independently in a virtual setting
• Basic knowledge of online systems, email, and communication tools
• Reliable internet connection and professional attitude
• Experience in hospitality, administration, scheduling, customer support, or retail is helpful but not required

Requirements

• Must be at least 18 years old
• Applicants must be legally authorized to work within the US, UK, Mexico, Australia, Spain, or other hiring regions