Guest Experience Consultant

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are seeking organized, customer-focused individuals to join our virtual team as Customer Care Travel Specialist. In this position, you will serve as a helpful point of contact for clients as they explore vacation possibilities and coordinate the details of their upcoming trips.

The role combines customer communication, online research, reservation assistance, and organization. You may work with requests involving resorts, cruises, family vacations, romantic escapes, group trips, tours, activities, celebrations, and international destinations.

No previous travel industry experience is necessary. Training and continued educational resources are provided.

What You'll Do

• Gather information about each client's vacation plans, dates, preferences, and spending range
• Explore destinations and research available accommodations, cruises, transportation, tours, and activities
• Compare options and identify choices that fit individual client needs
• Provide information about vacation services, amenities, inclusions, and booking requirements
• Assist with arranging selected trip components using approved supplier resources
• Prepare and organize reservation confirmations and itinerary details
• Monitor important dates, payment deadlines, and outstanding planning items
• Review traveler information and reservation details to help prevent errors
• Keep clients informed as their vacation arrangements progress
• Follow up on unanswered questions, pending selections, and required information
• Assist with routine modifications and general service requests
• Maintain current and organized client records
• Build knowledge of destinations, supplier offerings, seasonal promotions, and vacation products

What We're Looking For

• Clear and professional written and verbal communication
• Friendly and helpful approach when working with clients
• Strong organizational and follow-through skills
• Attention to accuracy and important details
• Ability to research and evaluate information online
• Comfortable managing multiple tasks and deadlines
• Self-directed and capable of working effectively from home
• Basic knowledge of computers, email, and internet-based tools
• Willingness to learn new reservation platforms and supplier systems
• Dependable, responsible, and open to continued learning
• Must be at least 18 years old
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying regions

Training & Skill Development

• Structured introductory training
• Client service and planning education
• Supplier and booking platform instruction
• Destination and vacation product learning
• Professional certification opportunities
• Continued training and development resources
• Virtual team support

Opportunity Benefits

• 100% remote opportunity
• Flexible part-time and full-time scheduling options
• Beginner-friendly training provided
• Access to established suppliers and professional resources
• Opportunities to develop customer service, communication, research, and coordination skills
• Ongoing destination and supplier education
• Travel-related discounts and industry benefits where applicable
• Continued professional development
• Collaborative virtual team environment