Customer Advocate

Position Overview

We are seeking motivated and customer-focused individuals to join our team as a Customer Advocate. In this role, you will assist clients with travel-related inquiries, coordinate reservations, resolve service concerns, and ensure an exceptional customer experience.

This position is ideal for individuals who enjoy helping others, solving problems, and working independently in a remote environment. No prior travel industry experience is required — comprehensive training is provided.

Key Responsibilities

• Serve as a primary point of contact for client inquiries

• Assist with reservations, confirmations, updates, and travel details

• Resolve booking issues and service-related concerns efficiently

• Research and verify travel options using approved systems

• Maintain accurate client records and documentation

• Communicate professionally via phone, email, and online platforms

• Participate in training and team development sessions

Qualifications

• Strong written and verbal communication skills

• Customer service and problem-solving abilities

• Detail-oriented with strong organizational skills

• Comfortable working independently in a remote setting

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

What We Offer

• Fully remote work environment

• Flexible scheduling 

• Ongoing training and professional development

• Incentive programs and perks

• Opportunities for growth and advancement