Client Experience Specialist

Position Overview

We are seeking detail-oriented and customer-focused individuals to join our team as a Client Experience Specialist. In this role, you will support clients throughout the travel planning and booking process by providing guidance, coordinating reservations, resolving service concerns, and ensuring a seamless customer experience.

No prior travel industry experience is required. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and support

• Curate, tailor, and adjust personalized itineraries

• Provide accurate travel information and personalized recommendations

• Research and verify booking options using approved systems

• Resolve service-related concerns in a timely and professional manner

• Maintain detailed and accurate client records

• Communicate clearly via phone, email, and online platforms

• Participate in training sessions and team meetings

Qualifications

• Strong written and verbal communication skills

• Customer-focused mindset with strong problem-solving abilities

• Detail-oriented and highly organized

• Comfortable working independently in a remote environment

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• 100% remote position

• Flexible scheduling

• Ongoing training and professional development

• Incentive programs and travel-related perks

• Opportunities for advancement