Customer Engagement Specialist

Role Overview

We are looking for motivated and service-oriented individuals to join our team as Customer Engagement Specialists. In this fully remote role, you will connect with clients, assist with booking coordination, provide personalized recommendations, and ensure each client interaction is seamless and professional.

This role is perfect for individuals who enjoy helping others, communicating clearly, and providing excellent support. No prior industry experience and training and ongoing guidance are provided.

Key Responsibilities

• Engage with clients via email, phone, and online platforms

• Coordinate and manage bookings and client arrangements

• Research, compare, and confirm options based on client needs and preferences

• Provide accurate information and thoughtful recommendations

• Handle updates, modifications, and service-related inquiries promptly

• Maintain organized and accurate client records

• Participate in training sessions, team meetings, and ongoing development

Perks & Benefits

• 100% remote work environment

• Flexible scheduling options

• Structured training and mentorship programs

• Incentive programs and performance-based rewards

• Supportive, collaborative team culture

Qualifications

• Strong written and verbal communication skills

• Customer-focused mindset with problem-solving abilities

• Detail-oriented and highly organized

• Comfortable working independently in a remote setting

• Basic computer proficiency and reliable internet access

• Must be at least 18 years old

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain