Client Experience Specialist

Role Overview

We are looking for motivated, detail-oriented professionals to join our team as Client Experience Specialist. In this fully remote role, you will deliver exceptional service by coordinating bookings, providing personalized recommendations, and ensuring all client arrangements are accurate, seamless, and complete.

This position is ideal for individuals who thrive in a service-focused environment and enjoy helping clients plan and manage their arrangements efficiently. No prior industry experience is required comprehensive training and ongoing support are provided.

Key Responsibilities

• Coordinate and manage detailed client bookings and vacation plans

• Research, compare, and confirm reservation options using approved systems

• Provide accurate information and personalized recommendations based on client preferences and budget

• Communicate professionally through email, phone, and online platforms

• Handle updates, modifications, and service-related requests promptly and accurately

• Maintain organized and precise client documentation

• Participate in training sessions, team meetings, and professional development initiatives

What We Offer

• 100% remote work environment

• Flexible scheduling options

• Structured onboarding and ongoing mentorship

• Performance-based incentives and recognition programs

Qualifications

• Strong written and verbal communication skills

• Excellent attention to detail and organizational abilities

• Ability to work independently 

• Basic computer proficiency and reliable internet access

• Must be at least 18 years old

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• Professional-level English communication skills