Customer Experience Holiday Advisor

Position Summary

We're currently adding new members to our expanding remote team and are looking for service-oriented individuals to join us as Customer Experience Holiday Advisors. In this role, you'll help clients prepare for memorable vacations by assisting with trip coordination, answering questions, and helping ensure travel plans stay organized from beginning to end.

This opportunity is ideal for individuals who enjoy assisting others, staying detail-focused, and working independently in a flexible virtual environment. Whether you're transitioning from a customer service background or exploring a new career path, training and ongoing guidance are provided to support your success.

Responsibilities

• Work directly with clients to review vacation preferences, travel dates, and planning needs
• Assist with coordinating travel arrangements including hotels, cruises, transportation, excursions, and resort stays
• Compare available travel options through approved supplier and reservation platforms
• Keep clients updated on booking progress, confirmations, and scheduling details
• Provide professional support through email, phone, and digital communication channels
• Help manage itinerary changes, special requests, and follow-up coordination
• Maintain accurate client information and organized planning records
• Participate in remote onboarding sessions, team trainings, and skill development workshops

What You'll Receive

• Remote work flexibility with adjustable scheduling options
• Step-by-step onboarding and training support
• Ongoing mentorship and learning opportunities
• Access to travel planning systems and supplier resources
• Eligibility for travel-related incentives and discount programs
• Supportive team culture with advancement opportunities

Preferred Qualifications

• Strong communication and interpersonal skills
• Ability to stay organized while handling multiple tasks
• Comfortable working independently in a remote setting
• Familiarity with online systems, email, and digital communication tools
• Self-motivated with a positive and professional attitude
• Experience in hospitality, client support, scheduling, retail, or administration is helpful but not required

Requirements

• Must be at least 18 years old
• Must be authorized to work within the US, UK, Mexico, Australia, Spain, or other qualifying regions