Planning Support Specialist

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

Our remote coordination team is growing, and we're currently seeking organized, dependable individuals to join us as Planning Support Specialists. In this role, you'll assist clients with coordinating personalized travel experiences, organizing reservation details, and helping ensure every part of the planning process is handled efficiently and accurately.

This opportunity is ideal for individuals who enjoy customer interaction, problem-solving, and working independently in a flexible remote environment. Whether you have previous experience in customer support, hospitality, scheduling, or administration, or you're looking to build new skills, full training and ongoing support are provided.

Responsibilities

• Help clients organize travel plans based on preferences, timelines, and budgets
• Assist with arranging accommodations, flights, cruises, transportation, activities, and vacation packages
• Research destinations, supplier options, and available travel services using approved systems
• Review booking details and assist with confirmations, itinerary organization, and reservation tracking
• Communicate with clients professionally through phone, email, and online communication platforms
• Support travelers with schedule updates, trip modifications, and follow-up requests
• Maintain detailed and organized client records within internal systems
• Stay informed on supplier promotions, destination information, and travel updates
• Participate in virtual onboarding sessions, training workshops, and ongoing learning opportunities

Qualifications

• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• Comfortable managing multiple responsibilities in a remote setting
• Basic knowledge of computers, email platforms, and online tools
• Reliable internet connection and professional communication habits
• Self-motivated with a positive attitude and willingness to learn
• Interest in travel, customer experience, coordination, or hospitality-related work
• Must be at least 18 years of age
• Must reside in the US, UK, Mexico, Australia, Spain, or other approved hiring regions

What We Provide

• Fully remote work structure
• Flexible scheduling options
• Step-by-step onboarding and guided training resources
• Ongoing mentorship and development support
• Access to travel systems, supplier partnerships, and industry tools
• Eligibility for travel-related incentives, discounts, and recognition programs
• Opportunities for advancement within a growing remote team