Customer Engagement Specialist

Position Overview

We are seeking motivated and customer-focused individuals to join our team as a Customer Engagement Specialist. In this role, you will interact with clients to provide travel-related support, coordinate bookings, address service concerns, and ensure a positive and engaging customer experience.

This position is ideal for individuals who enjoy communication, problem-solving, and building strong client relationships in a remote environment. No prior travel industry experience is required — training and ongoing support are provided.

Key Responsibilities

• Engage with clients via phone, email, and online messaging platforms

• Assist with reservations, confirmations, itinerary updates, and booking changes

• Provide accurate information and personalized recommendations

• Research and verify travel options using approved systems

• Resolve service-related concerns in a timely and professional manner

• Maintain accurate client records and documentation

• Participate in training and team development sessions

Qualifications

• Strong written and verbal communication skills

• Customer service and engagement experience preferred

• Detail-oriented with strong organizational skills

• Comfortable working independently in a remote environment

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• Fully remote position

• Flexible scheduling 

• Ongoing training and professional development

• Incentive programs and performance-based perks

• Opportunities for advancement