Remote Technical Support Agent

Position Overview

We are actively hiring motivated and customer-focused individuals for a Remote Technical Support Agent role. In this position, you will provide remote assistance to clients by handling travel-related inquiries, coordinating reservations, resolving booking issues, and ensuring accurate documentation.

No prior travel industry experience is required. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Respond to client inquiries via phone, email, and online platforms

• Provide support for reservations, confirmations, updates, and changes

• Research and verify travel options using approved systems

• Troubleshoot booking-related issues and provide timely resolutions

• Maintain accurate records and client documentation

• Deliver professional, solution-oriented customer service

Qualifications

• Strong communication and customer service skills

• Detail-oriented with strong organizational abilities

• Comfortable working independently in a remote setting

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• Fully remote position

• Flexible scheduling options

• Training and professional development

• Incentive programs and performance-based perks

• Opportunities for advancement