Travel Experience Care Representative

About the Position

We're growing our remote client support division and are currently seeking organized, people-focused individuals to join our team as Travel Experience Care Representatives. In this role, you'll assist travelers throughout the planning process by helping manage travel details, coordinating reservations, and providing ongoing support to ensure each experience comes together smoothly.

This opportunity is ideal for individuals who enjoy communication, problem-solving, and working independently in a flexible remote environment. Whether you're coming from a customer service, hospitality, administrative, or scheduling background, full training and continued guidance are provided.

Responsibilities

• Assist clients with planning travel experiences based on preferences, timelines, and budgets
• Coordinate travel components including hotels, cruises, transportation, excursions, and activities
• Research travel availability and compare options using approved booking systems and supplier platforms
• Keep clients informed regarding confirmations, reservation progress, and upcoming travel details
• Respond to inquiries professionally through phone, email, and digital communication channels
• Support itinerary revisions, schedule changes, and follow-up requests when needed
• Maintain accurate client records and organized documentation within internal systems
• Participate in virtual onboarding, training sessions, and ongoing development opportunities

What This Opportunity Includes

• Fully remote work environment
• Flexible scheduling options
• Guided onboarding and step-by-step training
• Ongoing mentorship and professional development resources
• Access to travel tools, supplier networks, and coordination platforms
• Eligibility for travel-related perks, incentives, and recognition programs
• Advancement opportunities within a growing remote team

Preferred Qualifications

• Strong communication and customer support abilities
• Excellent organizational skills and attention to detail
• Ability to multitask and manage responsibilities independently
• Comfortable using email, web-based systems, and online communication tools
• Reliable internet connection and professional work habits
• Positive attitude and willingness to learn new skills
• Previous experience in hospitality, customer service, administration, scheduling, retail, or support roles is helpful but not required

Requirements

• Must be at least 18 years old
• Applicants must be authorized to work within the U.S., U.K, Mexico, Australia, Spain, or approved regions