Customer Retention Specialist

Role Summary

We are seeking motivated and client-focused individuals to join our team as Customer Retention Specialist. In this fully remote role, you will support clients with travel research, coordinate reservations, and ensure every booking is accurate, seamless, and tailored to their needs.

This position combines customer service, relationship management, and booking coordination. Your primary focus will be delivering an exceptional experience that builds long-term client loyalty. No previous travel industry experience is required — comprehensive training is provided.

Primary Responsibilities

• Process and manage travel bookings including flights, accommodations, cruises, and related services

• Provide clients with destination insights and general itinerary guidance

• Communicate with travel suppliers to confirm reservations and ensure accuracy

• Respond promptly to client inquiries via email, phone, and online platforms

• Maintain detailed and accurate client records and booking documentation

• Follow established booking procedures and service guidelines

• Support client retention by delivering responsive, personalized service

What We Offer

• 100% remote work environment

• Flexible scheduling within business needs

• Structured onboarding and ongoing training

• Performance-based growth opportunities

• Supportive, team-oriented culture

• Opportunities for role expansion based on performance

Required Qualifications

• Strong written and verbal communication skills

• Excellent attention to detail and organizational ability

• Comfortable working independently in a remote atmosphere

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Residency in the U.S., U.K., or approved regions

• No prior travel industry experience required — training provided