The ideal candidate will be responsible for handling customer inquiries and issues across e-commerce platforms to ensure a smooth shopping experience and high customer satisfaction.

Responsibilities

• Respond promptly and professionally to customer queries, messages, and complaints.
• Process returns, refunds, and replacements in line with company and platform policies.
  
• Coordinate with logistics, operations, and other teams to resolve customer concerns.
  
• Maintain customer interaction records and follow up on open issues.
• Strive to maintain high levels of customer satisfaction and positive feedback ratings.

Must Haves

• Strong communication and interpersonal skills (verbal and written).
• Proven ability in problem-solving, conflict resolution, and handling escalations.
  
• Prior experience in customer service, support, or e-commerce operations.
  
• Ability to multitask and work in a fast-paced environment.
  
• Minimum 2-4 years of experience in customer service (preferably in e-commerce).
  
• Customer Support Tools: Hands-on experience with Zendesk, Freshdesk, or Gorgias.
• Certifications in customer service or CRM tools will be an added advantage

Other Details

• Job Timings: On-site evening night shift following US EST
• Office location: Off to Shahrah-e-Faisal, PECHS, Karachi