Horizon Technologies is looking for an enthusiastic and motivated IT Service Desk Intern to support our IT operations team. The intern will assist in maintaining end-user devices, troubleshooting technical issues, and supporting overall IT infrastructure tasks. This role is ideal for individuals looking to build their career in IT Support and gain hands-on experience in a professional environment.

Responsibilities:

• Assist in managing and maintaining end-user devices and IT infrastructure
• Provide basic technical support to users, including troubleshooting hardware and software issues
• Help maintain the office network and coordinate with ISPs for internet support where needed
• Log support requests and update tickets accordingly
• Support administration of Active Directory and Group Policy tasks under supervision
• Assist in creating and maintaining IT documentation and asset database
• Learn and support IP Telephony (Asterisk) troubleshooting
• Assist with data backup tasks when required

Must Haves:

• Fresh graduate or currently pursuing a degree in Computer Science, IT, or a related field
• Basic understanding of IT infrastructure including hardware, operating systems, and networks
• Knowledge of networking fundamentals such as IP addressing and routers/switches
• Strong willingness to learn and adapt in a 24/7 operation with rotational shifts
• Good communication and problem-solving skills

Other Details:

• Internship Duration: 3 Months
• Work Timings: Rotational Shifts
• Work Days: 5 Days a week
• Location: Shaheed-e-Millat, Karachi
• Permanent opportunity based on performance evaluation