Horizon Technologies is seeking an IT Support Executive who will provide comprehensive IT support to clients, both on-site and remotely, ensuring efficient and timely resolution of technical issues.

Must Haves:

• Strong understanding of computer hardware and software components.
• Proficiency in troubleshooting and resolving technical issues.
• Experience with network administration and configuration.
• Knowledge of Active Directory user management and security best practices.
• Setup and manage routers.
• Familiarity with data backup and recovery procedures.
• Ability to work independently and as part of a team.
• Must have at least 3 years of experience.
• Must have own bike.
• Excellent communication and interpersonal skills.

Responsibilities:

• Visit on-site client locations to troubleshoot and resolve hardware and software issues.
• Diagnose and resolve computer system issues, printers, and other peripheral devices.
• Implement preventive maintenance measures to minimize downtime and optimize system performance.
• Provide remote technical assistance to clients via phone, email, and remote access tools.
• Troubleshoot and resolve issues related to software applications, network connectivity, and system configurations.
• Install and configure computer systems, including hardware and software components.
• Troubleshoot and resolve issues related to operating systems, applications, and drivers.

Network Management:

• Provide technical support to customers requiring email support.
• Set up POP3 email accounts and configure incoming and outgoing server settings.
• Manage Outlook data files and user profile creation.
• Manage and maintain Local Area Networks (LANs) and Wide Area Networks (WANs).
• Configure routers and switches to ensure optimal network performance and security.

Active Directory Management:

• Create, manage, and modify user accounts and permissions within Active Directory.
• Implement security policies and best practices to protect sensitive data.

User Backup:

• Manage and implement backup procedures to safeguard critical data.
• Restore data from backups as needed to recover from system failures or data loss.

Mikrotik Router Management:

• Manage IT assets and update IT inventory.
• Configure and manage Mikrotik routers for network routing, firewalling, and Quality of Service (QoS) management.
• Troubleshoot and resolve issues related to Mikrotik router configurations.

Other Details:

• Job Timings: 9:00 AM – 6:00 PM (Morning Fixed)
• Working Days: Monday to Saturday
• Office Location:  Off to Shahrah-e-Faisal, Karachi