Horizon Tech is seeking a professional and highly organized Virtual Assistant to support daily operations by managing client communications, scheduling, and order coordination. The role requires handling inbound calls, managing emails, assisting customers through onboarding, and ensuring smooth day-to-day workflow across the business. The ideal candidate is detail-oriented, responsive, and capable of maintaining a high standard of client interaction.

Requirements

• Exceptional verbal and written communication skills, this is non-negotiable.
• Professional phone etiquette with the ability to handle a high volume of inbound calls.
• Experience with CRM platforms (e.g., HubSpot, Zoho, GoHighLevel, or similar).
• Strong organizational skills with high attention to detail.
• Comfortable navigating web-based tools, booking systems, and online stores.
• Ability to work independently and manage multiple tasks without close supervision.
• Prior experience in a customer-facing or administrative Virtual Assistant role is strongly preferred.
• Familiarity with print, design, or creative service industries is a plus.

Responsibilities

• Answer inbound phone calls professionally and represent the brand with confidence and warmth.
• Schedule and confirm physical appointments for client consultations across both locations.
• Follow up on order statuses and provide accurate, timely updates to clients.
• Manage and respond to incoming emails in a clear, professional, and brand-consistent manner.
• Guide new leads through the website sign-up and onboarding process.
• Log all client interactions, leads, and follow-ups accurately in the CRM.
• Maintain organized records of appointments, orders, and client communications.

Nice-to-Have

• Experience working in fast-paced, customer-centric environments.
• Ability to manage high communication volume efficiently.
• Strong problem-solving skills and proactive mindset.
• Attention to detail in handling client records and communication.

Other Details

Job Type: Full Time – CST Time Zone (7:00 PM - 4:00 AM)