IT Support Engineer- Manila

I.T SUPPORT ENGINEER - MANILA

JOB QUALIFICATIONS/SKILLS:

• Bachelors degree in Information Technology, Computer Science, Information Systems, or any related field.
• With knowledge or hands-on experience in ticketing systems, troubleshooting, and technical support.
• Fresh graduates are encouraged to apply.
• Willing to work onsite.
• Possesses strong English communication skills, both written and verbal.

JOB DESCRIPTION:

• Provide email support for technical advisory and remote technical support services.
• Processes and resolves concerns and complaints of customers on technical aspects of the product.
• Ensures to meet goals set for all metrics as required by the Client
• Check the designated queue in Autotask to see if a ticket has been assigned to you.
• Update the ticket as soon as you work on it.
• Check pending tickets and make sure that they are completed within the specified ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution