Call Center Representative (Out-bound)

Job Overview:
We are seeking a motivated and enthusiastic Outbound Call Center Representative to join our dynamic team. In this role, you will be responsible for making outbound calls to potential customers, promoting our products/services, and driving sales or leads. You will be the face of the company, ensuring excellent customer service and building strong relationships with new and existing clients.

Key Responsibilities:

• Make outbound calls to prospective customers from provided leads or database.
• Engage with customers to promote and sell products/services.
• Identify customer needs and offer relevant solutions to meet those needs.
• Maintain accurate records of customer interactions, including inquiries, complaints, or feedback.
• Meet or exceed individual and team performance goals, including call volume, sales targets, and customer satisfaction.
• Provide exceptional service by handling customer concerns and resolving issues efficiently.
• Follow up on previous interactions, ensuring customer satisfaction and closing sales when appropriate.
• Keep up to date with product knowledge, company policies, and promotional offers to ensure accurate information is provided.
• Maintain a positive and professional attitude while working with diverse customers.

Qualifications:

• High school diploma or equivalent (Associate's degree or higher preferred).
• Previous experience in outbound calling, telesales, or a customer service role is a plus.
• Strong communication skills, both verbal and written.
• Ability to persuade, influence, and build rapport with customers.
• Goal-oriented, with a strong focus on meeting targets and achieving results.
• Ability to handle objections and remain resilient under pressure.
• Basic computer skills and experience using CRM systems (preferred but not required).
• Positive attitude, self-motivated, and a team player